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Microsoft Secure Score isn't loading

Anonymous
2025-06-03T13:48:47+00:00

Hi!

For more than a week, the Microsoft Secure Score isn't displaying my organisation's score or any actions to review or recommended ones. I'm having problems with Teams' access lately and I need to check the security configurations as soon as possible. Does anyone have the same issue?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Other

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  1. paulr0511 39,550 Reputation points Independent Advisor
    2025-06-03T18:21:01+00:00

    Good day, thanks for your question. I am glad to provide assistance to you today. Please refer to the information below for the things that you can check.

    > Try a different browser or use InPrivate or Incognito depending on which ones you are using.

    > Ensure your the account has Global Administrator, Security Administrator, or Security Reader roles.

    > Go to https://portal.office.com/adminportal > Health > Service Health to ensure that there is no ongoing issues.

    > You can also check and try it from https://security.microsoft.com/securescore directly.

    > In the event that you are still encountering an issue, you can submit a support ticket from the admin portal so that this can be checked and be investigated accordingly.

    Regards,

    Paul R.

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  2. Anonymous
    2025-06-05T01:36:14+00:00

    This is an ongoing issue and now I feel a known issue that possibly started only recently. Running into the same problem and ticket is open with Microsoft for more than 4 days. no resolution.

    2 people found this answer helpful.
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  3. Anonymous
    2025-06-10T03:09:03+00:00

    We have had this issue on five different tenancies, first started 21st May for us. Two have self-resolved since. Noticed that this has only happened on tenancies where we actively increased the score by >20% in one hit.

    Have a ticket with Microsoft and they have said that it is known and being actively worked on, though no acknowledgment of this issue on official channels.

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