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Can't receive or send emails

Anonymous
2025-06-24T13:46:08+00:00

cant retrieve or send emails

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Microsoft 365 and Office | OneDrive | For business | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-06-24T14:24:35+00:00

    Hello Elizabeth,

    Thank you for posting your query. To ensure we're aligned and I can provide you with better support, could you share a bit more information? Your details will help me assist you more effectively 

    • Are you experiencing the issue of not being able to send or receive emails in Outlook? Or are you able to send emails with attachments from your OneDrive?
    • Are you seeing any specific error codes or messages related to this issue?
      (You can provide a screenshot or the exact wording of the error message.)
    • What version of Outlook are you using (New Outlook or Classic Outlook)?

    Thank you for your understand and cooperation during the process. We are always eager to hear from you soon! 

    Warm Regards, 

    Alina-Le MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-06-26T07:25:22+00:00

    Have a nice day, Elizabeth!

    Just wanted to follow up on my last response regarding your query. If you have any questions or need more info, I'm always here to support you.   

    If you’ve already resolved the issue, would you mind sharing the steps you took? You can provide your troubleshooting steps in the answer of this thread. Your contribution could be really helpful to others in the community who might face a similar issue in the future.

    All the best,
    Alina-Le MSFT | Microsoft Community Support Specialist

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