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Excel extremely slow to load and close files from OneDrive (iPad)

Anonymous
2025-02-07T16:18:02+00:00

It started during autumn. To open a file in Excel (Microsoft 365) takes now 30 seconds to a couple of minutes. Almost every time. On my Windows computer it is lightning fast. I have tried to kill all running applications on the iPad followed by a restart of the iPad. Does not help. It is only within Microsoft 365 using OneDrive I have this problem.

The iPad is fully updated. My network has gigabit speed. Internet connection is 300/300.

Any ideas?

Microsoft 365 and Office | Excel | Other | iOS

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  1. Anonymous
    2025-02-08T07:52:22+00:00

    Hi, kjellkri

    Welcome to the Microsoft Community to share your questions!

    Based on your description, your network speed is fast, but there may be delays in OneDrive's file synchronization or bottlenecks in data transfer. Excel needs to download the file content from OneDrive, and if the file is large or the synchronization status in OneDrive is not complete, it may cause delays when opening the file.

    Additionally, the data synchronization method between OneDrive and Excel on iPad may differ from that on Windows. The Windows version of Office utilizes local storage more efficiently, avoiding the need to download files from the cloud every time, whereas on the iPad, it may need to read from the cloud each time, which increases loading time.

    OneDrive stuck on Processing changes - Microsoft Support

    Furthermore, if there are too many cached files in OneDrive, it could cause the app to start slowly or files to load slowly. Therefore, you may try resetting OneDrive and see if your issue is resolved.

    Reinstall OneDrive - Microsoft Support

    I hope the information I've provided has been helpful and thank you for your letter

    Allen L- MSFT | Microsoft Community Support Specialist

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