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AADSTS20012 error message

Anonymous
2023-12-01T13:24:41+00:00

I'm trying to re-add a Microsoft 365 email account to Outlook on an iPhone after changing my password but keep getting the following error message:

Sorry, but we're having trouble with signing you in.

AADSTS20012: An error occurred when we tried to process a WS-Federation message. The message was invalid, malformatted, or contains potentially dangerous characters.

Request Id: 6bb0465a-47e5-4cad-981a-d7be26e86200

Correlation Id: 35bacc7d-9508-49ce-91d3-

261f94858a0c

Timestamp: 2023-12-01T12:29:26Z

Message: AADSTS20012: An error occurred when we tried to process a WS-Federation message. The message was invalid, malformatted, or contains potentially dangerous characters.

Not sure what steps to take from here? Does anyone have any advice please?

Thank you

Microsoft 365 and Office | Install, redeem, activate | Other | iOS

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  1. Anonymous
    2023-12-03T22:28:49+00:00

    Hi Hollie, This is Bryll

    Thank you for writing us here in Microsoft Community.

    The Error AADSTS20012 - WsFedMessageInvalid, means that there's an issue with your federated Identity Provider. You will need to Contact your IDP to resolve this issue, for this case, contacting GoDaddy support is needed.

    You may reach them using this link: https://www.godaddy.com/help/contact-us

    Reference: https://dori-uw-1.kuma-moon.com/en-us/entra/identity-platform/reference-error-codes#Overview

    It is a true honor to contribute on your concern.

    Yours truly,

    Bryll

    Microsoft Moderator

    3 people found this answer helpful.
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