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Got an email from Family Safety. Scam?

Anonymous
2023-11-13T13:45:28+00:00

hi I just got an email this morning that someone was added to my family safety. I don't have family safety. Then a few mins later I get a charge from Microsoft for $50 on my bank account. Is this a scam?

Microsoft 365 and Office | Microsoft Family Safety | Other | Android
Microsoft 365 and Office | Microsoft Family Safety | Other | Android
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-13T14:44:14+00:00

    Hi Edward. I am Sumit, an Independent Advisor. Welcome to the Microsoft Community.

    There are no charges for Microsoft Family Safety. If you go to https://account.microsoft.com/billing/orders do you see any charge?

    Please keep us posted.

    2 people found this answer helpful.
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  2. Anonymous
    2023-11-13T15:07:15+00:00

    I just checked and it doesn't show anything. I ended up changing my password and canceling my debit card. is it possible that by gaining access they got my debit card info?

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  3. Anonymous
    2023-11-14T02:05:28+00:00

    I see. Unless you enter the CC info, the subscription is not done automatically. Is it possible that someone from the Family did it?

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  4. Anonymous
    2023-11-14T03:48:32+00:00

    there was someone that added themselves on it. It was a name I'm not familiar with. It was just odd they added themselves then minutes later got a $50 dollar charge.

    not sure how my card was compromised

    2 people found this answer helpful.
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  5. Anonymous
    2023-11-14T03:48:48+00:00

    there was someone that added themselves on it. It was a name I'm not familiar with. It was just odd they added themselves then minutes later got a $50 dollar charge.

    not sure how my card was compromised

    1 person found this answer helpful.
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