Why is Microsoft 365 mobile application, cutting off my audio recording file while showing it’s still recording. Then not actually capturing any audio? My microphone is on, help!

Question

Why is Microsoft 365 mobile application, cutting off my audio recording file while showing it’s still recording. Then not actually capturing any audio? My microphone is on, help!

Anonymous

Microsoft 365 iOS mobile application, starts recording and shows timer of itself record audio. App shows message alert indicating live audio to text scribe is off due to technical reasons, I save audio as normal, and the audio file is 00:00. The audio file will capture a nanosecond of audio, indicating microphone is on and working. I have checked setting on iPhone where I can see microphone is on, however problem persists. It is not a storage issue, due to storage subscription with Microsoft I have way more than half of storage limit availability. HELP!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

2 answers

Answer 1

Hello, Kaz023

Thanks for reaching out to our Microsoft Community Forum and please accept our warmest regards and sincerest hope that all is well.

We understand that you're experiencing issues with recording in Microsoft 365 apps on your iPhone. This issue could be caused by a number of factors, including a bug in the app or a problem with your device's microphone.

I hate to answer a request for help with another question, but can you please provide more details about the issue you're facing?

Also, are you attempting to transcribe recordings in Word? Refer to link below.

https://support.microsoft.com/en-us/office/transcribe-your-recordings-7fc2efec-245e-45f0-b053-2a97531ecf57

Or perhaps, add and record audio in PowerPoint? Refer to link below.

https://prod.support.services.microsoft.com/en-us/office/add-and-record-audio-in-powerpoint-eeac1757-5f20-4379-95f2-0d0cd151d5b8

Your answers will help me formulate a solution that works for your issue and thus allowing us to resolve this a lot quicker.

Hope to hear from you soon.

Sincerely,

Glenn Rue

Moderator

Microsoft Community

Answer 2

Hello!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Respectfully,

Glenn

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Why is Microsoft 365 mobile application, cutting off my audio recording file while showing it’s still recording. Then not actually capturing any audio? My microphone is on, help!

2 answers