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Regenerate QR code for my authenticator app

Anonymous
2022-11-06T07:05:35+00:00

I lost my phone where I had setup my school account and need to generate a new QR code for my new phone.

I have read the instructions on the post https://answers.microsoft.com/en-us/msoffice/forum/all/regenerate-qr-code-for-my-microsoft-authenticator/c9c975da-f8f5-48f5-b403-193fa3d66554 

But after I open the Additional security verification link, it leads me to a verification step that require approval from Authenticator app, which is not usable for me now. And after I click 'I cannot use my Microsoft Authenticator app right now', it eventually still results in need to access the Authenticator app in my lost phone.

Microsoft 365 and Office | Install, redeem, activate | For education | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-11-06T18:23:39+00:00

    Dear Jayleen_23,  

    Good day.  

    Thanks for posting in Microsoft Community.  

    According to your description, we understand that you are currently unable to pass multiple authentication, so you cannot re-generate the QR code login information.

    Please understand that since this phenomenon involves account login, the help our forum can provide is very limited, so I suggest you to contact with your admin to disable your MFA to see if it can help.

    • Go to Office 365 admin center
    • select Users->Activeuser,
    • Then select an account, click Manage multifactor authentication

    Image

    • Then you can disable your MFA

    Sincerely, 

    Tin | Microsoft Community Moderator

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  2. Anonymous
    2022-11-07T03:35:09+00:00

    Hi,

    Thank you for the quick reply!

    How could I figure out who is the admin of my account? And get contact with him/her?

    I didn't find the page as the screenshot you shared, could you let me know how to go to that page?

    Thanks.

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