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How can I see my emails on the outlook app again?

Anonymous
2022-11-17T12:39:15+00:00

I recently bought a new ipad and all the emails on outlook have disappeared in the app. when I open the app it’s blank. How can I see my emails on the app again? I’ve checked the following:

  1. Checked network connection
  2. Enabled notifications from Mail
  3. Checked Fetch New Data setting
  4. Checked Background App Refresh is enabled

I have not removed the mail account in Mail app as it says I’ll lose everything if I do.

Anyone know why this has happened or how I can get it back?

Microsoft 365 and Office | Install, redeem, activate | Other | iOS

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  1. Anonymous
    2022-11-17T13:35:15+00:00

    Hi. Thank you for your question and reaching out. My name is John and I’d be more than happy to help you with your query.

    If you're talking about the emails in your inbox, please follow these:

    1. Open the Outlook application, then select "Settings" from the menu in the bottom right corner of the screen.
    2. Locate the "Focused Inbox" option, which has a toggle button next to it, by scrolling down.
    3. Switch off the toggle switch.

    All of your inbox emails will now be visible to you at once. All you have to do is turn the "Focused Inbox" button back on if you decide to let Outlook filter your messages.

    Please don't hesitate to post back for further questions. Best regards, John

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  2. Anonymous
    2022-11-19T22:05:00+00:00

    IVe tried that - nothing happened:

    Any other suggestions would be welcome. Kind thanks.

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