Tried this - still no joy.
Infuriating.
'Something went wrong. 5ssai.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I had an error with trying to send an email (Microsoft 365) on my android phone.
The send arrow was disabled. I deleted the email account.
I tried to add the account again and now it is coming up with 'Something went wrong. {5ssai}.
Outlook | Outlook for mobile | Outlook for Android | For education
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
{count} votes
38 answers
Sort by: Most helpful
-
Anonymous
2025-05-29T09:31:04+00:00 -
Anonymous
2025-06-07T01:41:09+00:00 I'm having the same issue with my godaddy account. I'm able to add it to my laptop and s22 ultra but I can not add it to my s8 tablet. I'll cleared the cache and data, force stop, restart etc and still receiving the 5ssai unable to authenticate error.
-
Anonymous
2025-07-05T20:16:53+00:00 I had the same error message while trying to add my outlook.com account to my Samsung calendar.