'Something went wrong. 5ssai.

'Something went wrong [5ssai]' seems to point at an incapacity of outlook for android (and apparently for iPhone too) to manage more than one Exchange account. 5ssai is the code when you try a private account; when you try a school/work account the same happens but gives code 5objp. I have an @outlook.com account and an account that is hosted by my provider at @onmicrosoft.outlook.com. If a have just one of them on either of my two phones, it all works nicely. Outlook for Windows works nicely, though, with both accounts running flawlessly. BAD STUFF, MICROSOFT, NOT BEING ABLE TO USE YOUR FEATURES IN YOUR SOFTWARE! Reported it, gave feedback, always volunteered to be contacted, never heard anything back. MICROSOFT: PLEASE RESPOND AND SOLVE. For what it is worth: if you have the possibility, move one of your accounts to MAPI. It only a bypass, but it could safe a lot of frustration.

Hi

I have the same problem with a Galaxy Z flip, it is new and I am trying to add my accounts to outlook and getting the same message

Hello Annette Buckle,

Good day! Thank you for posting in the community.

The error message "Something went wrong. 5ssai" typically indicates a problem with account authentication or security settings in Microsoft 365 on your Android device.

1. Please share your account and subscription details via private message.
2. Have you recently made any changes to your email account, such as updating your password or modifying security settings?
3. Have you tried restarting your phone and then accessing the email account again?
4. Have you tried clearing the app cache and then accessing the account again?
   • Go to Settings > Apps > Outlook
   • Tap on Storage > Clear Cache.
5. Please attempt to log into your account from Outlook on the web (outlook.office.com) using your browser and let me know if you can access your account.
6. Have you checked for updates to the Outlook application on your device? If so, please share the version currently installed on your Android device.
7. Are you able to access your email account from another mobile device?

Note: According to the forum policy, in order to protect sensitive information, please share the requested information with me in "View Private Messages".

Here are the steps to enable the display of private messages:

To display the private message option> sign in to the Microsoft Community, use your email account where you posted this topic in the Microsoft Community, click the > profile picture in the upper-right corner, > select the My Profile option.

![Image](https://learn-attachment.microsoft.com/api/attachments/e368ef4b-2cbc-4e1b-905e-ce88ae4769ea?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/966bf9e4-96ce-44c1-ac9b-80b76f915c5a?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">

I'll wait for your next update in a private message. I will give you more information accordingly.

Your valuable cooperation will be greatly appreciated in the community.

No matter what I try. I am unable to add my ******@sescl.org account to outlook on Android. I am using Galaxy Z Fold 5. It was working fine for 7 months and suddenly it asked me to sign in again. After that it kept giving me "Something went wrong. [5ssai]". I have removed the account and restarted my phone many times. Also when I use chrome on the phone, I am unable to log in using this account. The account works fine on the laptop in outlook and chrome. The issue is only on android. Can someone from MS please help with this.

This is nothing to do with specific device. It is an office 365 issue with android. My other office 365 accounts work fine on the phone. So I think it is something to do with server authentication with specific accounts.