My sent items from gmail are not syncing to the sent items in Outlook. Need help.

Hi Gina,

Thanks for writing us here in Microsoft Community.

I understand you're experiencing issues with syncing your Gmail sent items to Outlook. I know the importance of having those sent emails reflecting on your account. Allow me to help in any way I can. Let's work as a team together.

To better assist you, I'd like to clarify the following.

1. Can you confirm if you are using the Outlook Classic or Outlook New version?
   • This is how the New Outlook looks like: Getting started with the new Outlook for Windows - Microsoft Support
2. When did the issue start and what changes have you made on the account so far?
3. May we know if the Gmail account configuration is POP, or IMAP?
4. Can you confirm what Office license are you using? Is it Microsoft 365 Personal/Family, Business, Enterprise, or Education?

While waiting for your confirmation, here are some steps you can try to troubleshoot the issue. *(*Note: The options we will share below if for Classic Outlook version. If you are using Outlook New, please send us a reply immediately.)

1. Check Gmail Settings:

• In a web browser, go to Gmail.com.
• Click on the gear icon (⚙️) in the top right corner and select Settings.
• Go to the Labels tab.
• Ensure that “Show in IMAP” is selected for the following labels: Inbox, Sent Mail, Trash, and All Mail.
• You can also select “Show in IMAP” for any other labels you want to see in Outlook or Mail for Windows 10.

2. Check if the Gmail account is properly added to Outlook.

• Go to File > Account Settings > Account Settings > Email tab. Make sure that the Gmail account is listed and properly configured.

3. Check if the "Save copies of messages in the Sent Items folder" option is enabled in Outlook.

• Go to File > Options > Mail > Save messages section.
• Make sure that the option is checked.

4. Check if the Gmail account is properly configured to save sent items.

• Log in to your Gmail account and go to Settings > Accounts and Import > Send mail as.
• Make sure that the "Save copies of sent messages in the Sent Items folder" option is checked.

5. Repair Outlook:

• Open the Control Panel on your PC.
• Click on Programs, then Programs and Features.
• Find Microsoft Office and click Change.
• Select Repair and continue following the prompts.
• After the repair is finished, try the sync again.

6. Check IMAP Settings in Outlook:

• Make sure the folder “Sent Items” is subscribed.
• Confirm that “Don’t save copies of sent items” is unchecked.
• Set the root folder path to “INBOX”

7. Try removing and re-adding the Gmail account in Outlook.

• Go to File > Account Settings > Account Settings > Email tab.
• Select the Gmail account and click Remove.
• Then, click New and follow the prompts to add the account again.

These are the initial steps we can perform for now, Gina! If you run into a problem or if you need further assistance, do let me know so we can explore other options.

Sincerely,

Froilance T.

Microsoft Moderator

Hi Gina,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)  Thank you for understanding.Regards,Froilance T.Microsoft Moderator

Dear Froilance

It happens that outlook is not integrating tools in efficient uses. I experienced similar situations and tried your suggestions but still didn't work. Now... using seperated domains of my hotmail outlook and Gmail because of "sent missing Items". But thanks for your try.

In my windows 10 Dell laptop, I have simultaneously Outlook New and Outlook (Classic).

Outlook classic came as part of my Microsoft 365 subscription.

I am using both these versions of Outlook simultaneously in my laptop. Is there any problem in using both versions simultaneously in your PC?

Problems I am facing with Classic Outlook:

• I am not able to see my gmail sent mails in the sent items folder.
• Also not able to see my sent message in the folder even when I am now sending new mails.
• I have 2 mail accounts, Gmail and the other of my company mail.. With both I can not see the sent mails in the folder.

Problems with New Outlook:

• I could add my gmail account, but can not add my company email account as I am getting some error message, while configuring.
• Here I can see all my sent mails showing in the sent items folder !!! only for gmail.
• The company email account, I am not able to add, even after giving all password and correct incoming and outgoing mail server details.

Kindly guide me if the reasons are known.

I have same issue, I have checked all the listed solutions still I don't have Sent items folder in my outlook