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Teams Shared Channel - Still displaying after Deletion

Anonymous
2024-05-02T18:55:23+00:00

There has been a case TM747440 that has been reported and shows resolved, however, my tenant still appears to be affected.

Background is that a shared Channel was created by mistake. The owner attempted to delete the channel, but received and an error. I looked in the Teams Admin Center, the channel appeared in the list. I attempted to review the channel, but could not open it.

In further review, attempting to locate the channel in Sharepoint, the channel does appear to be deleted, but remaining in Teams Admin as well as Teams Client.

The question is if there is a method to force a Sync between SharePoint and Teams to clear these Channels?

Microsoft Teams | Microsoft Teams for business | Teams and channels | Delete a team or channel

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-05-02T23:40:37+00:00

    Dear Jeff,

    Good day.

    Thank for posting in the community.

    We've received your query and you can expect to receive response from one of our community moderator accordingly.

    At this point, we appreciate your patience and cooperation. Thank you.

    Sincerely,

    Community moderator

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  2. Anonymous
    2024-05-03T05:09:05+00:00

    Dear Jeff,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    Based on your description you are still experiencing issues with the deleted shared channel.

    Please conprehend that for Service Incidents that affected many tenants, when the Product team deploy the fixed, there is some possibility that some of the tenants' issues are not fixed, and it's difficult for the team to check the tenants one by one.

    In this situation, we would suggest you contact the support team directly by going to Office 365 Admin Center-> Support-> New Service Request. The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket: Ways to contact support for business products - Admin help. The engineers in related team have higher permission and resources than us to help check the root cause from background directly.

    (Please use the admin account to open a case from support team, if you are not admin, kindly contact the IT admin in your tenant: For your reference: How do I find my Microsoft 365 admin? - Microsoft Support.)

    If your tenant is still effected by the SI in the backend, the Support team would help run the fixes from the backend to resolve the issue for you.

    I hope the information helps! If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated.

    Thanks for your precious time. Have a nice day.

    Sincerely,

    Sherry | Microsoft Community Moderator

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