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Organisation is showing up in the dropdown in Teams, but is not present in the organisations in 'My Account'

Anonymous
2024-01-10T07:01:03+00:00

I have organisation showing up in the dropdown in Teams, but this organisationis not present in the organisations in 'My Account'. This means I cannot leave it myself. Switching to the organisationdoes not work, because my account is not active anymore in that tenant.

I've also asked the organisationthat I was a guest of to delete my account from their tenant, but even after that the organisationis still showing up in my dropdown lists on all apps and web Teams apps.

Microsoft Teams | Microsoft Teams for business | Teams and channels | Delete a team or channel

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  1. Anonymous
    2024-01-10T07:45:37+00:00

    Hi Bob. Thank you for coming to the forum. My name is Femi. It is worth noting that this is a user community, and we are all users here, much like yourself. While we strive to assist and share insights, we are not Microsoft directly.

    I understand you are unable to leave an organization despite asking the Admin to remove you. I understand how frustrating that can be. Rest assured I will try to provide you with a solution.

    We’ll need more details regarding your issue to assist you more efficiently. Below are some questions that may help us isolate the issue you are experiencing.

    Are you using the web browser to access Teams or the app?

    What device are you using currently?

    Did you try to clear Teams Cache before attempting your exit?

    Regards

    Femi

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  2. Anonymous
    2024-01-10T18:21:14+00:00

    Hi Femi,

    We've tried everything so far, from clearing the cache to resetting my Windows profile. Nothing has worked so far.

    Also, we've tried on all platforms (Web, Windows client, iOS, Android), the "ghost" organisation is showing up everywhere. But not on the Microsoft account webpage where you should be able to leave the organisation.

    It seems to be stuck somewhere in the Microsoft O365 cloud if you ask me.

    Kind regards,

    Bob

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  3. Anonymous
    2024-01-10T18:27:23+00:00

    Hi again, Bob

    I'm sorry I wasn't able to help, unfortunately, I do not have any more troubleshooting to offer, there are experts on the platform and I hope someone else will look at your issue.

    Thanks, Femi

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