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How to remove deleted channel?

Anonymous
2023-06-05T12:54:29+00:00

Scenario:

I'm a member of a MS Team containing several channels. The team owner deleted one of the public channels named "Monthly Ops Deck" and created a new limited access channel named "Monthly PMO Ops Deck". After the Team owner deleted the channel, I could still see the older deleted channel. The deleted appeared in BOLD suggesting it contained a message. When I clicked on the channel to view it, I received an error message that reads "We're having trouble loading your messages. Try refreshing.". I clicked the "Refresh" button but it continually displayed this message. I restarted MS Teams, shut down my MacBook but this issue persisted.

Microsoft Teams | Microsoft Teams for business | Teams and channels | Delete a team or channel

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  1. Anonymous
    2023-06-05T13:01:38+00:00

    I resolved the issue by referring to another article which discussed an entirely different issue but described how to clear MS Teams cache. Here are the steps.

    1. Quit Microsoft Teams (ctrl-Q)
    2. Go to the command line and run the following: rm -rf ~/Library/Caches/com.microsoft.teams rm -rf ~/Library/Application\ Support/Microsoft/Teams/Application\ Cache/Cache rm -rf ~/Library/Application\ Support/Microsoft/Teams/blob_storage rm -rf ~/Library/Application\ Support/Microsoft/Teams/Cache rm -rf ~/Library/Application\ Support/Microsoft/Teams/databases rm -rf ~/Library/Application\ Support/Microsoft/Teams/GPUCache rm -rf ~/Library/Application\ Support/Microsoft/Teams/IndexedDB rm -rf ~/Library/Application\ Support/Microsoft/Teams/Local\ Storage rm -rf ~/Library/Application\ Support/Microsoft/Teams/tmp
      1. Launch Teams
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  2. Didi 15,485 Reputation points Independent Advisor
    2023-06-05T13:27:43+00:00

    Hi, Rick,

    Good to know you were able to fix the issue by clearing the Teams cache on your Mac device.

    Our fellow Teams users facing the same issue will definitely benefit from the steps you have included in your post.

    Thank you very much and let me know if you have any questions.

    Best regards,

    1 person found this answer helpful.
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