Removing old accounts

Question

Removing old accounts

Anonymous

I previously had a hotmail account many years ago. I deleted the alias as that email account is no longer used.

No issues with the Mixcrosoft account until recently. I installed Teams last year I created a group but it seems to have created an oragnisation instead. The issue is I cannot delete the oraganisation and it keeps sticking on whatever account I log into teams with, it is listed under the old hotmail account somehow.

I can login to the Azure portal with my current ID and it lists the organisation but wont let me delete the tenant becuase it is not signed in with the admin account, if I follow the guide to reset the password of the admin account it doesnt allow me to enter an email and already lists the old hotmail account that is no longer active so i dont recieve the OTP code to reset the password.

I’m wary of deleting my microsoft account becuase I created a new one but teams shows this other organisation still somehow.

I have spoke to 5 analsysts on live chat each one seems to think my account is a paid for business account and jsut kept passing me around but I am jsut a normal end user with a free account, i’m not sure how to proceed now.

Please help.

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5 answers

Answer 1

Hi Matt,

The instructions to delete a teams free account are here: https://support.microsoft.com/office/2c28cfcf-3...

To delete the account from your desktop,

Open registry editor, go to Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Teams and delete the keys for homeuserupn and webaccountid.

In the teams app in Windows, delete folders in %AppData%\Microsoft\Teams\ to clear the cache -

Right click on the teams icon and choose Quit

Then delete or rename the following folders:

%AppData%\Microsoft\teams\application cache\cache

%AppData%\Microsoft\teams\blob_storage

%AppData%\Microsoft\teams\databases

%AppData%\Microsoft\teams\cache

%AppData%\Microsoft\teams\gpucache

%AppData%\Microsoft\Teams\IndexedDB

%AppData%\Microsoft\teams\Local Storage

%AppData%\Microsoft\teams\tmp

Answer 2

Hi, thanks for the reply.

https://support.microsoft.com/office/2c28cfcf-3fbf-497c-938f-8815a8f6a6b9 Is the issue I descibe above so I have the admin email address but am unable to verify it. It is linking to an old @live mail address which isn’t active so dont recive a verification code thus am unable to login to the admin centre.

Also I am iOS not windows sorry.

Answer 3

Anonymous

So the problem is just logging in on the phone? Did you try deleting the teams app and cache?

Answer 4

Hi so the root cause is I keep seeing an old organisation when i login on teams.

I have managed to be able to login to the admin centre by changing the authentication option to a number on an old microsft link. So I have removed the ‘free trial’ subscription and it has now passed 72 hours. The subscription is not visible on admin centre.

When I try to delete the tennant from Azure Active Directory though it fails on ‘License based subscriptions’

There are no users (other than my administrator license), no active apps, groups etc

Any ideas why the tenent won’t delete?

I just want to be able to login to teams with my new microsoft account and not see this old group there. The group i cannot even open but its alaways in the sidebar so doesnt seem to be a. Local issue to the app but more this old tenant.

Answer 5

Anonymous

Perhaps this screenshot will show you what i mean

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Removing old accounts

5 answers