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Sharing Whiteboard during Teams Call

Anonymous
2021-03-12T21:02:59+00:00

A teacher at our school uses Microsoft Whiteboard embedded in Teams to have an interactive whiteboard with her remote students through a Teams meeting. We click the share button and then Microsoft Whiteboard. We see the loading screen then click the "collaborate" option when prompted. Then, the drawing toolbar loads at the top of the screen, but the rest of the screen is black where it should be white for the whiteboard. We are unable to use the drawing tools on the black screen, as nothing appears when attempting to draw.

The teacher has been using the Whiteboard feature since the beginning of the school year last Fall, but has found in the past few months this error is becoming increasingly common. The error occurs on multiple devices in multiple accounts. I do not believe we are using the feature incorrectly to cause the error, as it seems pretty straightforward. I read other forums posts describing the exact same issue, however I did not come across any solutions. If there are any known solutions to this error, please respond. Thank you.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Whiteboard

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  1. Anonymous
    2021-03-12T21:36:24+00:00

    Dear A,

    As an Independent Advisor and community user, I'll help you with your question.

    You could try this; in order to avoid any other account credentials in cache, in any internet browser remove all browser cache and navigation history from "All time" select all options to clean, go to: https://teams.microsoft.com/, access with your Office 365 account, then verify if you can access through Teams "web-client", then start a meeting there in the browser, share your screen and try to use the Whiteboard and check behavior, if's works, perform below process in the local client on Windows 10:

    First, update your Windows 10 installation, check out if has updates pending and run them all.(this is really important)

    https://support.microsoft.com/en-us/help/402766...

    Also you can install last Windows 10 build with the update assistant:

    https://support.microsoft.com/en-us/topic/windo...

    • Then re-start your PC.
    • Close Microsoft Teams (Check out if appears in Windows toolbar and close it).
    • Copy and paste following path Windows File Explorer:

    %appdata%\Microsoft\Teams

    • Delete all content in that folder
    • Uninstall Teams from Control Panel
    • Install last Teams desktop version from below link:

    https://www.microsoft.com/en-us/microsoft-365/m...

    • Re-start Microsoft Teams.
    • Access with your personal account (Sign in there).
    • Then, check out app behavior.

    Regards,

    Renzo

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