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Whiteboard is black in 1 Teams meeting.

Anonymous
2020-11-13T16:04:48+00:00

Hello,

I am a teacher and use Teams to host class for my virtual students. I have used the same link all year long. I use the whiteboard when I want to work with my students on problems (I teach math). Yesterday, when I loaded my whiteboard, I just saw a black screen. I tried restarting teams, restarting my computer, and changing the settings to allow or not allow collaboration. I switched to a new teams meeting, and the whiteboard worked, but when I came back to my original Teams meeting, the white board was back to not working again.

I do not want to switch class links because I do not want to confuse or lose some of my kids. Is there anything I can do to fix the whiteboard in that meeting?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Whiteboard

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  1. Anonymous
    2020-11-13T16:23:27+00:00

    Hi Joseph,

    I'm Nik, an independent advisor here to assist you with this.

    To check that you still have the previous whiteboard stored in your account, please go to https://whiteboard.microsoft.com/ and check if you locate your whiteboard from original Teams meeting.

    If you see a blank whiteboard on the web app, then I'm afraid that somehow this has been changed or deleted.

    Regards

    Nik

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