MS Edge Crashing on MacBook when User Opens New Tabs

Andy B_93 0 Reputation points
2025-07-14T18:20:50.5966667+00:00

I have been working with a user on this problem for quite some time. We have cleared cache, checked for updates, reset settings, disabled extensions, uninstalled and reinstalled Edge, and even reimaged the computer. This just keeps happening to her. What can we do to resolve this, as it is hindering her productivity?

Mabook Pro, M3

16GB Ram

macOS 15.5 (24F74) (Build 24F74)

Microsoft Edge | Browser crashes or stops working | MacOS
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  1. Ami-T 4,045 Reputation points Microsoft External Staff Moderator
    2025-07-15T02:07:31.6533333+00:00

    Hello Andy 

    Welcome to the Microsoft Q&A. Thanks for the sharing info.  

    Thank you for trying so many solutions. This will be very helpful for our next step of investigation. here are some steps and suggestions to help! 

    Step1 :Disable hardware acceleration 

    Operation: 

    Go to Settings > System > Turn off hardware acceleration (if available).  

    Restart Edge and test it. 

     

    Step2 :Reset the Browsers(This will reset your startup page, new tab page, search engine, and pinned tabs.  ) 

    Operation: 

    Control Panel > Task Manager > Find and just right click to end any Task Manager of Microsoft Edge  

    Open Edge > Alt+F or click the three dots at the upper right side of your screen > Settings > Reset Settings 

     

    Step3 :Use privacy mode 

    You can try opening a privacy window to use it and observe if it crashes 

     

    Other You Can Try: 

    1.Some other users found that their TAB office365.us would cause the browser to crash,you can check it. 

    1. Update the edge and Mac systems 

     

    Hope the above information is helpful to you! 

     

    PS:Bing, Microsoft Edge, Windows, Windows Insider Program is now supported on Microsoft Q&A

    Starting from July 2, 2025, new questions must be posted there. Existing discussions will remain accessible on Microsoft Answers until July 6, 2025. 

    Customers will be redirected to Q&A starting July 7, 2025. 

    🔗 https://dori-uw-1.kuma-moon.com/answers/questions/ 

     

    Best Regards, 

    Ami | Microsoft Q&A Support Specialist 

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