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Microsoft Sculpt Mouse Cursor Glitches On Screen

Anonymous
2023-05-18T16:12:48+00:00

Hello,

I recently purchased a Microsoft Sculpt Keyboard + Mouse and have been noticing the mouse cursor will glitch when moving it across the screen. This happens multiple times a day and will last several seconds, making it nearly impossible to do my work properly.

I find I just have to wait for it to go back to normal, but this is becoming very annoying, so I was just wondering if anyone else has had a similar issue.

I've replaced the 2 x AA batteries a few times now but that doesn't appear to be the issue here.

Thanks!

Windows for home | Other | Search, touch, and mouse

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  1. Anonymous
    2023-05-18T16:55:15+00:00

    Hello! My name is Mostafa, and I will try my best to assist you with this so that you find a satisfactory solution.

    I’m sorry to hear that you’re having trouble with your Microsoft Sculpt Mouse. Please follow the steps below:

    Please uninstall the mouse driver by going to Device Manager, restarting the PC, and letting Windows install it again. On your Keyboard, press the Windows logo key and X at the same time. Select Device Manager. Mice and other...

    Try disabling all non-Microsoft services by following these steps:

    1. On the Desktop, simultaneously press the Windows + R keys to open Run.
    2. In the Run menu, type the command msconfig and click OK to open the System Configuration.
    3. On the Services tab, check the option Hide all Microsoft services and Click Disable All.
    4. Click Apply and OK.
    5. Restart your computer.

    Try Another USB port. Ensure you connect to USB 3 port.

    If the above steps do not help, reach out to me, and I will be happy to help and try my best to resolve your issue. Thank you.

    Best,

    Mostafa

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