Good day Manny! My apologies and for this you can head over to the link below to check it directly with the MS Rewards Support as they have information and access to provide on what transpired on the issue that you have encountered and again my apologies as this is a user to user forum and therefore we do not have inside access to to be able to cross check this.
https://go.microsoft.com/fwlink/p/?LinkID=823675
Regards,
Paul R.