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Microsoft Edge PDF reading - sad puzzle face

Anonymous
2023-05-23T13:58:14+00:00

I just recently encountered a problem with Microsoft Edge PDF reading.

It works properly when I open the pdf on edge.  However, when I start to scroll down PDF the black screen occurred, and there is a puzzle icon with a "sad face" in it.

how do i fix this?

Microsoft Edge | Read PDFs | Windows 10

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  1. Anonymous
    2023-05-23T14:37:15+00:00

    Hello Lanna, welcome to the Microsoft community, I'll be happy to help you today;

    I understand that you are having issues with reading PDF in Edge;

    Initially I recommend that you check if you are updated with the latest version of Windows 10;

    Press Windows key + i and go to Update and Security;

    Click Check for updates and do ALL pending updates;

    Check for updates to Edge;

    Open Edge and go to Settings;

    Click on About Microsoft Edge in the menu on the left of the screen;

    If there is an update, it will be done;

    Try repairing Edge;

    Press Windows key + i and go to Applications;

    Select Microsoft Edge from the list and click Modify;

    Click Repair;

    Wait for the process to finish and try to open PDF files again;

    Hope this helps, see you soon!

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  2. Anonymous
    2023-09-20T20:41:41+00:00

    We're having the same issue and it's only with the Edge browser. We are up to date. I've taken to using Fire Fox for the time being. When we are attaching PDFs to emails and we want to preview the PDF in Microsoft 365 email, we get the black screen and sad puzzle piece in the preview split screen. Again, only when using Edge.

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