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Edge can't watch 4K HDR on Netflix.

Anonymous
2022-09-04T08:54:56+00:00

4K HDR is available on Youtube but not on Netflix.

I already had followed several requirements from Netflix's official, but I can't even watch on 1080p.

I tried to reset the settings and reinstall Edge, but that doesn't work for me.

On the other hand, it works on safari, which means my device is working on 4K resolution.

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Microsoft Edge | Audio and video playback | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-09-06T15:28:30+00:00

    Hi, thanks for reaching out to the Community. Let me find someone who can address your question.

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  2. Anonymous
    2022-09-06T16:37:49+00:00

    Hi WillYu66,

    Is your hardware acceleration disabled in Microsoft Edge? If so, I would like you to enable it.

    1. Click on the three dots menu button.
    2. Click on Settings.
    3. Click on System and performance.
    4. Turn on Use hardware acceleration when available.
    5. Click on Restart.

    Eric

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  3. Anonymous
    2022-09-07T06:15:13+00:00

    Hello

    My hardware acceleration in Edge is enabled, but it can't solve the problem.

    Thanks!

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  4. Anonymous
    2022-09-07T14:05:20+00:00

    What is your Microsoft Edge version number? You can follow the steps below to check.

    1. Click on the three dots menu button.
    2. Go to Help and feedback.
    3. Click on About Microsoft Edge.

    Eric

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  5. Anonymous
    2022-09-07T14:51:11+00:00

    My Edge version is 105.0.1343.27

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