Hello حسین 128,
Thank you for posting in Microsoft Community.
I appreciate you raising this concern to us, and I understand that you're having issues with your Surface. With your information provided, I suggest you contacting our live support to ask for further options and assistance regarding on this matter. You can reach them through these steps:
- Go to Contact Us - Microsoft Support
- Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support.How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft CommunityI wish you all the best and hoping you'll get a resolution there.Regards,Rolando S.