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Surface Studio - intermittent bluetooth connectivity

Anonymous
2018-06-01T21:38:05+00:00

Hello,

having intermittent Bluetooth connectivity issues .. Surface Studio looses keyboard and mouse.. I touch screen and devices are operable again.. any clue ?

Surface | Surface Studio | Power and battery

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  1. Barb Bowman 80,275 Reputation points MVP Volunteer Moderator
    2018-06-02T09:29:45+00:00

    go into device manager, bluetooth - Marvell, right click properties, power tab,

    and UNcheck the box to let the computer turn off the device to save power.

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  2. Anonymous
    2018-06-03T14:45:11+00:00

    Hi!

    I had the same problem. Thanks, your fix worked!

    /Christer

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  3. Anonymous
    2018-06-05T00:39:20+00:00

    Thank you Barb! trying it out!

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  4. Anonymous
    2018-06-26T17:24:42+00:00

    Thank you for your reply. This is the first "official" response I've seen acknowledging the issue and it makes sense as it seems to happen under heavy wifi / Bluetooth use. Will wait and see if it fixes the issue!

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  5. Anonymous
    2018-07-03T13:20:03+00:00

    Hello. I am having this same issue, but I am using a different keyboard and mouse (logitec craft) I love this keyboard (expensive as heck) but it keeps turning off too. I tried the same troubleshooting methods, but I dont see the same result. Any advice?

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