Dear GlynnSole,
Thank you for reaching out to Microsoft Advertising Support! We are more than happy to look into this for you and provide further information.
I have just sent you a private message. Please respond to this message providing the requested information and we can move forward to provide account specific information.
Should you have any additional questions or concerns please feel free to include them in your reply to our private message.
You can also proactively request an exception for disapproved ads if, after reviewing the Microsoft Advertising policies, you believe ads were disapproved in error. With the request, you tell us the reason you want an exception and we will review the ad component again.
Here are steps on how to request an exception:
- In the Ads or Keywords table, select the checkbox to the left of the affected ad or keyword.
- Select Edit > Request exception.
- In the Tell us your reason for requesting an exceptionbox, enter your reasons why the ad or keyword should be approved.
- Click Request an exception.
Kind regards,
Cat | Microsoft Advertising Support Specialist | 800-518-5689