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I created the ads but Microsoft does not approve it.

Anonymous
2020-01-16T10:22:44+00:00

Hi, suport!!!

I have the same problem with my account!

I created the ads but Microsoft does not approve it.

Writes:

Approved limited, Non-standard characters or symbols, Countries/Regions:Australia,Canada,Taiwan,France,Germany,India,Indonesia,Ireland,Malaysia,New Zealand,Philippines,Singapore,Vietnam,Thailand,United Kingdom,United States,Hong Kong SAR Location:Ad Title, Ad Text

But my advertising is not targeted at any of these countries. 

There are no prohibited characters in the ad text.

What should I do?

And +

In addition, there are 2 more problems:

  1. In the company’s settings, I have banned impressions on certain web sites !!!! However, they are still in rotation ....
  2. I configured my company exclusively for impressions in search networks: Yahoo, MSN, Bing. When viewing conversion statistics in the personal account of my company (not in your system) I see a lot of clicks from your partner sites that do not have a search function !!!!

        Apparently, my advertisement is shown besides search as contextual by interests or audiences or something else. In any case, I ask you to fix it manually by your own efforts !!! I set up ads only to search !!!!! I am willing to pay only for clicks on searches in Yahoo, MSN, Bing

I earnestly ask you to seriously understand this issue!

And yet - is there a free phone for Tech Support for Russia?

Thank you in advance for your response

*Removing Personal Identifiable Information*

Microsoft Advertising | Manage ads | Editorial policy guidance

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  1. Anonymous
    2020-01-17T00:04:53+00:00

    Hi binar754,

    Thank you for reaching out to Microsoft Advertising Support! I understand you are experiencing an issue with an approved limited status and your concerns regarding questionable clicks. I really appreciate all the detailed information you have provided!

    Based on the approved limited status information shared, I would love to review your account to fully assess and identify any issues causing this status to occur. Please check your private messages to move forward! In the meantime, we have a few helpful articles that could provide some additional information on the delivery status. For more information on the Approved Limited status, please click here: What does Approved Limited status mean? Also, for a comprehensive list of our advertising policies and to ensure your ad is compliant within the targeted location, please click here: Microsoft Advertising policies.

    In regards to the questionable and possible invalid clicks issue, I would really love to look further into this and have a specialist review the account for potential invalid clicks. As mentioned, please check your private messages so we may verify your account. Please keep in mind that third-party reporting’s may use their own logic when tracking clicks and conversions. As such, we only recognize Microsoft Advertising reporting’s to be accurate. For these questionable clicks to be considered invalid, they must be present in reporting’s displayed in Microsoft Advertising.

    Additionally, we do not have a specific support number located in Russia; however, we have many different support number locations that may be your preferred and they are all free to call! For our list of local support numbers, please click here: Microsoft Advertising Support (under the “Get local support” hyperlink).

    I hope this information is helpful and insightful! Should you have any other questions or concerns, please do not hesitate to let me know!

    I look forward to hearing from you and assisting you further!

    Sincerely,

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