Pending Editorial Review

Anonymous
2023-05-04T15:06:53+00:00

I recently had edited my ad in my ad campaign several days ago and its still pending review. I edited it 3 days ago and the prompt states it should be resolved in 1 business day. Please fix this or get it resolved quickly.

  • Aiden
Microsoft Advertising | Manage ads | Editorial policy guidance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-05-04T16:37:29+00:00

    Hi Aiden,

    Thank you for reaching out to Microsoft Advertising Community Forum. My name is Margarita let me help quickly resolve the Pending Editorial Review status on your ad campaign.

    Just to give you more information, Microsoft Advertising team performs editorial reviews as quickly as possible—most reviews are completed within a day. After we've completed the review, we'll change the status of the ad or keyword.

    All components of your ads—ad text, keywords, ad extensions, and ad customizers—must pass an editorial review. This is a quality check to help ensure that ads are appropriate for potential customers. After you submit a component, the content goes through an initial review to ensure that it meets Microsoft Advertising policies. If your ad components don't raise any flags, they pass the review and become active.

    If a component does not pass the initial review, an additional review takes place, which can take several hours based on the volume of reviews moving through the system at any given time. Several situations might trigger an additional review, including:

    • A word might have a double meaning that could be interpreted as offensive in a certain context.
    • The content might include terms that are registered trademarks, which require review for appropriate use.
    • A keyword is not in the editorial database.

    Currently, all Microsoft Advertising features and products are working as expected. Reference: Microsoft Advertising Platform Health Blog. Since it has been more than expected turnaround time of 1 business day, I have just sent you a private message to obtain additional information about your account so that I can help speed up the process Please check your private messages and see you there!

    Our support teams are available to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out.

    Thank you,

    Margarita | Microsoft Advertising Support Specialist | 800-518-5689

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