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How can I unblock my tenant? It was blocked due to inactivity.

Nikolaos Bellias 51 Reputation points
2025-06-10T12:11:35.6566667+00:00

Sign-in failed

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: c12198cf-33f5-4777-be9a-34d0cff74400 Correlation ID: 1a7f2c2b-b7ec-4e55-9a3b-c075b3cdf2a8 Timestamp: 2025-06-10 12:01:16Z

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Answer accepted by question author
  1. Jack-Bu 5,490 Reputation points Microsoft External Staff Moderator
    2025-06-10T13:50:36.6566667+00:00

    Dear Nikolaos Bellias 

    Thank you for reaching out via the Microsoft Q&A Forum.

    Based on the information provided, please note that as forum moderators, we do not have access to detailed logs or backend systems required for troubleshooting due to privacy and security restrictions. Therefore, the most efficient solution is to contact Microsoft’s support team directly.

    For Office 365 Global Administrators, the recommended next steps are:

    • Call Microsoft Support – For additional assistance, please find the appropriate contact number here: global support phone numbers.
    • Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.
    • The tenant will be deleted after 20 days of being inaccessible due to inactivity and it won't be recoverable.
    • Review Microsoft's data protection policies, here.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

4 additional answers

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  1. Anonymous
    2025-06-10T13:27:13.9033333+00:00

    Hello @Nikolaos Bellias

    The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

    Tenant inaccessible due to inactivity

    If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

    If it has been less than 20 days since the block, please provide the following details for further assistance:

    • Tenant ID
    • Error Code
    • Correlation ID from the recent failure
    • Timestamp from the recent failure
    • Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

    Note: If it's a test tenant, please re-create a new tenant for testing purposes.

    Quickstart: Create a new tenant in Microsoft Entra ID

    If you have above details, please provide in Private message.

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  3. Mohsin Nisar 0 Reputation points
    2025-08-05T11:39:31.3033333+00:00

    I created my Azure account for the first time and I got same issue "This tenant has been blocked due to inactivity." which is very strange. Even though $1 was deducted from my credit card when I was creating the account. Now the only way out is to call the "Customer service phone numbers". When I call to UAE number, from where, I belong, the only available option is Arabic speaking customer support agents. When I tell them I can't speak Arabic, they reply they will transfer my call to English support. I waited up to 40 minutes, no one shows up. There is no way we can start the online chat or send email.

    I even tried calling the UK and Ireland, but there is nu human support available there. I am not sure what should I do now.

    regards,

    Mohsin

  4. Yang Zheng 0 Reputation points
    2025-10-16T10:52:53.63+00:00

    I have the same problem, sign up Azure for the first time, received email saying "Welcome to your Azure free account. You now have access to 12 months of free services and a USD200* credit." but when I login, I get the below error message.

    "Sign-in failed

    Error code: AADSTS5000225

    Error message: AADSTS5000225: This tenant has been blocked due to inactivity."

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