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Unable to download Purview exports

Christopher Lowden 195 Reputation points
2025-03-03T07:21:08.6833333+00:00

Hello

I have tried to download the export packages from the ediscovery menu. I have tried on mac & linux Edge and firefox browsers. When I push the download button, nothing happens. The close button does work. Is there another way to access these files? Is there something I am missing?

Thank you

Screenshot from 2025-03-03 07-39-57

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  1. Chandra Boorla 15,455 Reputation points Microsoft External Staff Moderator
    2025-03-03T18:15:25.9733333+00:00

    Hi @Christopher Lowden

    Thank you for posting your query!

    As I understand that you are having trouble downloading export packages from the eDiscovery menu in Microsoft Purview. Here are some steps and suggestions that might help you troubleshoot and resolve the issue:

    Check Browser Compatibility - Ensure that the browsers you're using (Edge and Firefox) are up to date. Sometimes, older versions can have compatibility issues with certain web applications.

    Clear Cache and Cookies - Sometimes, clearing the browser cache and cookies can resolve unexpected behavior.

    Browser Extensions - Disable any browser extensions or add-ons that might interfere with downloads or the functionality of the eDiscovery interface.

    Network Issues - Make sure there are no network restrictions or firewalls that might be blocking the download. Sometimes, corporate networks have restrictions that could interfere with certain functionalities.

    Try a Different Device - If possible, try accessing the eDiscovery portal from a different device to see if the issue persists.

    Check Permissions - Ensure that you have the necessary permissions to download export packages from eDiscovery. Sometimes, insufficient permissions can prevent downloads. Add your account to the eDiscovery Manger (Not eDiscovery administrator).

    For more details, please refer: Assign eDiscovery permissions in the Purview portal

    Please refer to MS Q&A thread - eDiscovery - pressing export does not appear to do anything addressing similar issue.

    I hope this information helps. Please do let us know if you have any further queries.

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

    4 people found this answer helpful.

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  1. Christopher Lowden 195 Reputation points
    2025-03-04T09:38:09.4266667+00:00

    Hello

    I understand what you mean, now. Each of the "modules" needs to have rights attributed manually even if you are the GLOBAL SITE ADMIN. In PURVIEW, I found the user settings and edited the ediscovery admin & manager permissions and the downloads now work.

    Screenshot from 2025-03-04 10-56-53 Screenshot from 2025-03-04 10-57-32

    31 people found this answer helpful.
  2. David Lafferty 30 Reputation points
    2025-09-30T10:35:25.31+00:00

    I got it to work.

    1. open https://purview.microsoft.com/ - Click on SETTINGS-Roles and Scopes- Role Groups

    Scroll Down to Data Investigator

    1. In the Data Investigator Role Choose Users and Add your user.
    2. After add then you can go and download the PST Files

    No need to read the gauntlet of Microsoft Documentation

    3 people found this answer helpful.
  3. Karen Ryba 5 Reputation points
    2025-09-08T13:52:29.8933333+00:00

    Hello. Thank you all for your input but I have tried all that. See below:
    User's image

    1 person found this answer helpful.
  4. Karen Ryba 5 Reputation points
    2025-08-18T18:46:50.71+00:00

    Hello. My post is not an answer. Mine is the description of the errors I am receiving while trying to download exports from Purview using Edge.

    1. Network error
    2. Unable to log you in
    3. User's image

    None of the above address the issues I am having downloading exports in Edge.

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