Can not access Azure

Question

Can not access Azure

ByronAP 0

I always get this error saying to edit the AD but i can't since it wont let me in: "

{
  "sessionId": "f059d0ba71644feb9024fd5ba4c7fe1f",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-<***removed PII***>'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 79fafe37-0a07-467d-b37e-ef5d30aa3b01 Correlation ID: ccc6cbea-<***removed PII***> Timestamp: 2025-12-31 13:45:59Z",
      "clientId": "e6694c91-<***removed PII***>",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    }
  ]
}"

Shubham Sharma 12,525 Reputation points Microsoft External Staff Moderator

2025-12-31T15:06:39.91+00:00
Hello ByronAP

The error AADSTS16000 means your Microsoft account (from live.com) is not recognized as a member of the Azure Entra ID tenant you’re trying to access. This typically happens when:

The tenant was created with a different account (e.g., a work/school account, not your personal Microsoft account).

Your account was removed from the tenant.

The tenant is inactive or disabled.

Steps to Recover Access

Verify the Tenant and Account

Confirm the tenant name or domain you are trying to access.

Ensure you are signing in with the correct account type (Work/School vs. Personal Microsoft account).

Try Tenant-Specific Portal URL

Use:

YAML
https://portal.azure.com/<tenant_name>.onmicrosoft.com

- Sign in with the account that was originally the Global Administrator. 1. **Check for Other Global Admin Accounts** - If you have another admin account or a colleague with admin rights, ask them to re-add your account.

If you stil facing the issue To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):

Contact phone number (including country code)

Email address (affected account)

Country

Time zone

Tenant Id

Azure subscription ID

Answer recommended by moderator

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Your answer

Shubham Sharma 12,525 Reputation points Microsoft External Staff Moderator

2025-12-31T15:06:39.91+00:00

Hello ByronAP

The error AADSTS16000 means your Microsoft account (from live.com) is not recognized as a member of the Azure Entra ID tenant you’re trying to access. This typically happens when:

The tenant was created with a different account (e.g., a work/school account, not your personal Microsoft account).

Your account was removed from the tenant.

The tenant is inactive or disabled.

Steps to Recover Access

Verify the Tenant and Account

Confirm the tenant name or domain you are trying to access.

Ensure you are signing in with the correct account type (Work/School vs. Personal Microsoft account).

Try Tenant-Specific Portal URL

Use:

YAML
https://portal.azure.com/<tenant_name>.onmicrosoft.com

- Sign in with the account that was originally the Global Administrator. 1. **Check for Other Global Admin Accounts** - If you have another admin account or a colleague with admin rights, ask them to re-add your account.

If you stil facing the issue To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):

Contact phone number (including country code)

Email address (affected account)

Country

Time zone

Tenant Id

Azure subscription ID

Answer 1

ByronAP 0

I got it fixed, I had to sign out of all Microsoft accounts and clear all site data in my browser then it let me in

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Answer 2

Shubham Sharma 12,525 Microsoft External Staff Moderator

Hello ByronAP

I am glad the issue has been resolved by to sign out of all Microsoft accounts and clear all site data in the browser , do click Accept the Answer and Yes and upvote it 👍 for was this answer helpful, which may help members with similar questions.Thank you for helping to improve Microsoft Q&A

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Can not access Azure

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