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Latest Edge update seems to have broken the ability to print my pricing labels to my Dymo printer via my POS Backoffice which is Lightspeed retail. (formally known as shopkeep) Anyone else experiencing similar issues. The edge update in question is 143. I have a second computer that I haven't used for a while. Printing labels was not an issue for this pc. I was excited to find that I could still print labels.....until the update came down, and boom, it was done. Stopped working just like my main pc Desperately need help printing pricing labels for my retail store. I uninstalled and reinstalled the printer software and drivers, as recommended by Dymo, but still didn't work.
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Answer recommended by moderator
Yes the web service was running and printing from chrome did not work either. Everything worked until the edge update.
Update:
This morning, I did another update check for windows. The last security update installed, and everything is now working. Not sure what the real problem was but its all good now.. Thanks for your input and help.
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Thank you for reaching out with the update. Glad to hear you're all good now.
Hey,
I'm sorry about the problem you're having. It might help to get a better idea of what's going on, so I wanted to ask you a couple of quick questions. When you try to print from Edge, do you see the "DYMO Label Web Service" icon in the system tray near your clock? And when you try to open your Lightspeed POS Backoffice in another browser like Chrome or Firefox, does printing suddenly work there? These small tests can help us figure out if the problem is with the service or with Edge itself.
Hope to hear from you,
Thank you,