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I have no sound on an new LG Gram laptop

James Ponzi 0 Reputation points
2025-10-02T03:43:21.73+00:00

I have no sound on my new LG Gram Laptop. I have checked all of the sound settings under "sound" on the settings. I see activity on the sound bar in settings, but songs will not play and there is no sound when booting.

Windows for home | Other | Devices and drivers
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  1. Anonymous
    2025-10-02T08:07:35.38+00:00

    Hello James Ponzi ,

    It looks like your LG Gram laptop recognizes the audio device but isn’t producing sound. Here are a few steps to try:

    1. Update Audio Drivers

    Go to Device Manager → Sound, video and game controllers.

    Right-click your audio device (likely “Realtek” or “Intel SST”) → Update driver → Search automatically.

    Alternatively, download the latest drivers directly from the LG Support site:

    https://www.lg.com/sg/support/product-support/manuals-software/

    1. Set Correct Playback Device

    Right-click the speaker icon → Open Sound settings → Output → ensure your laptop speakers are selected.

    1. Run Windows Troubleshooter

    Settings → System → Sound → Troubleshoot under “Output”.

    1. Check for Windows Updates

    Some audio issues are resolved with cumulative updates.

    1. BIOS / Firmware Check

    Ensure your BIOS is up to date via LG’s support downloads, as audio initialization can sometimes depend on firmware.

    If none of these steps fix the problem, it may be a hardware issue since you mentioned no sound even during boot. Contact LG support for further diagnostics.

    Hope this helps!

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